Shipping and Return Policy

Shipping Policy

We ship anywhere in 48 Continental United States.  We offer a variety of rates at checkout. Estimated delivery time on Economy orders is 5-8 business days from date of order, 3-5 days for Standard, and 1-3 days for Express.  We generally ship out Monday through Wednesday in the summer, and Monday through Thursday during the during the cooler months.

At Checkout, We offer an option for ice and insulation for packages traveling in warm weather. 

Please note that if the product is shipped in warm weather and you are not there to receive the package and it sits on your doorstep in the direct heat, then we are not responsible for replacing it.  Once we send you the tracking information, it is your responsibility to be sure someone is there to receive the package.

We do hope that you get your chocolate or cookies in the best possible condition.  If your chocolate or cookies arrives in unsatisfactory condition, please contact us immediately and include a photo so that we can deem whether it warrants any further action.  

Delivery time is not guaranteed, and we are not responsible for carrier errors or delays.

Please contact us with any questions or concerns about shipping or receiving our chocolate or cookies.  

Return Policy

SWEET VIBES BY GIO wants to ensure that our chocolate or cookies arrives to you in perfect condition. Sweet Vibes By Gio does not offer refunds or returns unless the product(s) were received in damaged condition. In that case, you will have up to 5 days from the date of receipt to email us a photo and explanation of the damage, at which time we will decide whether the damage warrants a replacement of the product(s). Please note that if the product is shipped in warm weather with insulation and ice, and you are not there to receive the package, and it sits on your doorstep in the direct heat, then we are not responsible for replacing it. Delivery time is not guaranteed, and we are not responsible for delivery errors or delays by the carrier.